| Title | Description | Category |
|---|
| Quality Service in the Public Sector |
24 minutes Do employees in your institution give excellent quality service to both customers and coworkers? Quality Service in the Public Sector can help employees improve their customer service skills and create satisfied customers with every encounter. Give your employees the tools they need to sincerely CARE for the customer. DVD Format – includes a Leader’s Guide |
Customer Service |
| FISH! |
8 minutes Seattle's World Famous Pike Place Fish is an otherwise ordinary fish market that's extraordinarily successful. The work is hard and the hours are long—yet these employees make a personal choice to bring amazing passion, playfulness, commitment and a positive attitude to work every day. Learn the FISH Philosophy with your staff: Be There – Play – Make Their Day – Choose Your Attitude. VHS Format – includes a Leader’s Guide |
Customer Service |
| The Difficult Guest |
22 minutes - In this sequel to THE GUEST, viewers encounter some very difficult customers and some very creative service solutions. Guests can be difficult in three ways, from arriving Distracted, to being Disappointed, or becoming Disruptive. This video will help you to spot potential difficult guests early, and then turn their experience around. Comes with a Leader's Guide to help plan your training session. |
Customer Service |
| Give 'Em the Pickle |
18 minutes - Bob Farrell's funny, motivating look at taking care of the customer. PICKLES are those special or extra things you do to make people happy. The trick is figuring out what your customers want and then making sure they get it. That's the PICKLE. Comes with a Leader's Guide to help plan your training session. |
Customer Service |
| The Guest |
13 minutes - A wonderfully humorous video that highlights important factors involved in providing good customer service. This video shows us the importance of treating customers as if they were guests. |
Customer Service |
| The Seven Deadly Sins of Customer Service |
21 minutes - With her usual humor, Lily Tomlin portrays her many characters while they serve time in"Customer Service Purgatory". |
Customer Service |
| Who Put A Lizard In My Lasagna? |
Learn how to bring your best attitude to every interaction you have with customers and coworkers in this funny and motivational DVD hosted by Sam Glenn. What started as a practical joke with a small plastic lizard several years ago is now a philosophy that guides Sam through his life. The Lizard Philosophy will help make that positive attitude happen. The Lizard Philosophy is all about bringing your best to every interaction with coworkers and customers. DVD 22 minutes |
Customer Service |
| A Peacock in the Land of Penguins |
10 minutes In an insightful, inspiring, and non-threatening way, this video illustrates the value of diversity, empowerment, effective communication, and team building. The video tells the story of Perry the Peacock who has trouble fitting into the Land of Penguins. In the end, they all realize that in their ever-changing world, all birds would have to appreciate each other's skills and contributions. VHS Format – includes a Leader’s Guide |
Diversity |
| Family Educational Rights and Privacy Act |
A tape of LeRoy Rooker's July 29, 1996 workshop at Touro College.
|
FERPA |
| Matters of Trust: FERPA Training Tape |
20 minutes - This tape shows the importance of safeguarding student records produced by the University of Maryland |
FERPA |
| Ferpa Fundamentals: What Higher Ed Administrators Need to Know |
An Introduction to FERPA |
FERPA |
| Bringing Out the Leader in You |
20 minutes
|
Leadership |
| Max and Max |
Covey Leadership Library - Empowerment - how you can create an environment for it as well as how not to create this atmosphere |
Leadership |
| Lead out Loud |
This DVD is about creating a positive spirit, communication and leadership - whether professional (leading others), personal (leading yourself) or parental (leading your family and children) and how to do it better. This video is from the Amanda Gore collection; Amanda is an Aussie (living in the U.S.) and an expert on joy and being connected. She believes that the most important thing in life is being connected with others at home and at work. |
Leadership |
| Leadership Pickles |
What Bob Farrell did for customer service in the runaway hit "Give 'em the PICKLE," he's doing again for leadership with "Leadership Pickles." This fun and exciting training video combines Bob's passion for serving others with powerful leadership stories to create a memorable and motivating message for leaders of all kinds. |
Leadership |
| How to Supervise People |
Techniques for getting results through others |
Management |
| Quality: A Commitment To Continuous Improvement |
17 minutes - This tape covers the basic points associated with the Demmings' Principles of total quality management. |
Management |
| Shooting For Success |
21 minutes - Jaime Escalante motivates students towards achieving success.
|
Management |
| Dr. Anthony Capola |
|
MSACROA Keynote Speeches |
| Dr. I Jordan |
|
MSACROA Keynote Speeches |
| Hope Miller |
|
MSACROA Keynote Speeches |
| Documenting Discipline |
|
Self Help |
| Negaholics |
3 tape series depicting different difficult people and how to best approach them |
Self Help |
| On The Road to Retirement |
TIAA-CREF - Receiving your benefits.
|
Self Help |
| Success Through Positive Thinking |
25 minutes - This tape will show you how to achieve a more positive mindset by conditioning you to see the up side of even the most difficult situation.
|
Self Help |
| Stress Management for Professionals |
Staying Balanced Under Pressure (3 volumes) |
Self Help |
| Live Out Loud |
This DVD will give the viewer a great laugh as you learn how to develop the skills of living out loud, managing your life, team, colleagues and teenagers more effectively, having more fun, growing in wisdom, rediscovering joy, finding balance and loving better. This video is from the Amanda Gore collection; Amanda is an Aussie (living in the U.S.) and an expert on joy and being connected. She believes that the most important thing in life is being connected with others at home and at work. Amanda speaks about the emotional intelligence that makes us more successful at work and at home. In fact, the Harvard Business Review devoted their entire December 2001 issue to the importance of emotional intelligence at work. |
Self Help |
| Keeping Teams Together |
29 minutes -Learn how to use a process called synergy, which focuses the energies of a group on a common goal in order to achieve a positive result. |
Team Building |
| That's Not My Problem |
8 minutes - This video is a cartoon that emphasizes the importance of teamwork and collaboration. A small fire threatens to destroy a building and the staff members have to pool their resources to save their office. It is quite humorous and entertaining.
|
Team Building |
| First Things First |
4 audiocassettes - 1 hour and 45 minutes - A Stephen Covey presentation explaining one of his famous Seven Habits which deal with Time Management
|
Time Management |
| How To Get Things Done: An Achiever's Guide to Better Time Management |
45 minutes - This tape shows how to accomplish more in less time. Increase your chances for a promotion through proper delegation and add hours of stress-free time to each day.
|
Time Management |
| Personal Time Management |
20 minutes - Brian Tracy will teach you how to create a blueprint for your days that will benefit not only your work, but also your time with family and friends. |
Time Management |